Current Policy Changes at Walt Disney World and Disneyland

Announced today March 28, 2019 from Claire Bilby, Senior Vice President, Sales, Services and Events, Disney Destinations.

These are the new policy changes effective May 1, 2019 at the Disney Theme Parks and Resorts.

“The changes include new policies related to smoking, strollers, stroller wagons and loose ice. These updates are intended to provide a more enjoyable experience for everyone who visits by, among other things, easing guest flow and reducing congestion. The new smoking, stroller and stroller wagon policies go into effect on May 1, and I hope that by sharing this with you today, you’ll have adequate time to help prepare your clients who are traveling to these destinations in the months ahead.”

Here are a few tips to help ensure a smooth arrival during your client’s next visit.

STROLLERS

Beginning May 1, we are adjusting our guidelines on stroller sizes, which will require them to be no larger than 31″ (79cm) wide and 52″ (132cm) long or smaller. The good news – many of the strollers on the market, including many double jogging strollers, fit within these size guidelines. Also, just a reminder that wagons are not permitted in our parksBeginning May 1, stroller wagons will also no longer be permitted. These updates are designed to help guest flow and ease congestion, making the parks more enjoyable for everyone.

TIP: The smaller your stroller, the easier it is to navigate and maneuver the parks. At Walt Disney World Resort, your clients can rent a single or double stroller once they arrive, and they can be rented each day. Or, they can choose a Length of Stay Rental, which will save them time and money. While Walt Disney World already offers a double stroller rental, DisneylandResort will soon offer one too.

SMOKING 

Also beginning May 1, smoking areas will no longer be present inside Walt Disney World or Disneyland theme parks, water parks, ESPN Wide World of Sports Complex or Downtown Disney in California.

TIP: Designated smoking areas will be available outside the entrances to the areas listed above, and at Disney Springs in Florida. For guests who have room or dining reservations, smoking areas are also available at Disney Resort hotels.

LOOSE ICE 

Beginning today, if your clients plan to bring a cooler or cooler bag to store snacks and drinks for theme park or water park adventures, it’s important to know that loose or dry ice are no longer permitted.

TIP:  We recommend your clients use re-useable ice packs instead. Complimentary cups of ice are available at Food & Beverage locations inside the parks if needed.

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